Terms and Conditions for Services

This page sets out the rules that apply to us and to every user when ordering and receiving the services introduced by the website https://sopastudio.digital (소파 스튜디오).

1. Who We Are

• Company name: 소파 스튜디오
• Address: (04594) 서울특별시 중구 예시로 129
• Email: [email protected]

2. To Whom These Rules Apply

Whether the user is a consumer or a business, the same rules apply to the services introduced on this website. Contracts are concluded electronically in Korean, and the emails we send regarding orders and confirmations record the contents of the contract.

3. What We Provide and at What Price

The content, manner of provision and price of each service, where displayed, can be found on the respective service page. For services without a listed price, we will send an individual quotation. Whether value-added tax (VAT) is included will be stated on the quotation or receipt. If an obviously incorrect price was displayed on the website, we will inform you before the order is confirmed, and the user may decide whether to proceed with the order at the correct price.

4. How an Order Proceeds

1. On the service page, let us know that you wish to order by using the inquiry form.
2. Until you submit the form, you may freely amend the information you have entered. Even after submission, you may request corrections by email.
3. Upon receiving an order or inquiry, we will promptly confirm receipt to you by email.
4. The contract is concluded at the moment the user accepts the quotation we send by email.

5. How Payment Is Made and How Services Are Received

The payment method and deadline for an order under a quotation are stated in the quotation. We provide the services in the manner set out on the service page or in the accepted quotation, and issue a receipt. If circumstances beyond our control make provision difficult, we will notify you immediately and arrange a new schedule together with you.

6. Consumers May Withdraw an Order

Under Article 17 of the Act on Consumer Protection in Electronic Commerce, etc. (Jeonja sangeoraye eseoui sobija boho e gwanhan beopryul), a consumer may withdraw an offer within 7 days from the date on which the consumer receives a written document setting out the contents of the contract. If provision of the service began later than that, withdrawal may be made within 7 days from the date on which provision began.

• Withdrawal may be notified by a clear method, such as an email sent to [email protected] or a written notice sent to our address.
• Within 3 business days from the date on which we receive notice of withdrawal, we will refund any payment already received.
• Withdrawal may be restricted in cases prescribed by law, such as where provision of a service or digital content has already begun. For services provided in instalments, the portions not yet provided may be withdrawn. For services where withdrawal is restricted, we will clearly inform you before you place an order.

7. How to Raise a Complaint

Please send any complaint or objection to [email protected]. We will confirm receipt to you and respond in writing without delay.

If the matter cannot be resolved through dialogue, consumers may apply for dispute mediation with the Korea Consumer Agency (Hanguk Sobijawon) or the Electronic Commerce Mediation Committee (Jeonja georae bunjaeng jojeong wiwonhoe), or file a lawsuit with the competent court.

8. Final Matters to Note

Korean law (Daehanminguk beop) governs this contract. Even if we amend these rules, this does not affect contracts already concluded. How we handle personal information is described in our Privacy Policy. Last updated: 13 November 2026